Great customer support and maintenance is at the heart of any successful small business. With ERPNext you track all incoming customer requests and issues so that you can respond quickly. The database of incoming queries will also help you to identify the biggest opportunities for improvements.

You can track incoming queries from your email using Support Ticket. You can keep track of Customer Issues linked with a specific Serial No and respond to them based on their warranty and other information.

You can also make Maintenance Schedules for Serial NOs and keep a record of all Maintenance Visits made to your Customers.

You can simplify the forms by hiding features you don’t need using Disable Features. There are options for Module Setup, adding Custom Fields, changing form properties, like adding more options to drop-downs or hiding fields using Customize Form View. You can also make your own Print Formats by using HTML Templates and create multiple Letter Heads for your Prints.

ERPNext offers many tools to customize the system.